Communicating with guests and the art of up-selling
Creating memorable guest experiences in restaurants
There is no better motivation than returning guests. What better sales person could there be than a customer as an ambassador making an independent recommendation to a friend or business partner about your restaurant.
Talking with guests in the restaurant is sometimes the only opportunity we get to interact with them. Based on this encounter, a guest may decide to spend more while staying with you.
This course focuses on restaurant staff and the techniques that create a pleasant experience for guests leading to higher spending and more frequent visits.