We all know you never get a second chance to make a good first impression. How often do you have a critical site inspection and the client is still considering 5 or 6 other hotels or – even worse –, 5 or 6 other destinations? Yes, you think your venue may be the best one, but how do you convey that? We take a walk through the hotel and you learn what really distinguishes your site from your competitors.
This program will provide you with in-depth knowledge on identifying the customer’s needs and matching them with the benefits of your hotel. Everyone within the hotel operation from the reception team to the Duty Managers, who show clients around, will benefit from this course. If you don’t take care of your customers, somebody else will.
Wenn Sie sich nicht um Ihre Kunden kümmern, wird es jemand anderer tun!