OPERATIONS IN HOSPITALITY INDUSTRY

FRONT OFFICE
Operational training for the Front Desk
RESERVATIONS
Operational training on how to handle inquiries and reservations
CONNECT WITH YOUR GUESTS
Converting first time guests into return customers

KITCHEN ECONOMICS
Operating a profitable kitchen
SUGGESTIVE SELLING IN A RESTAURANT
Communicating with the guests and the art of up-selling
MANAGEMENT OF F&B DEPARTMENT
Transforming F&B from a cost department to a profit centre